Shipping policy

We ship orders with DHL for the Great Britain and Fastway for Northern Ireland and the Republic of Ireland.

We cannot deliver to an address if it puts the health and safety of our service providers at risk. For example, when an address can only be reached by crossing dangerous terrain.

Unless otherwise stated, all prices on our website are exclusive of delivery charges which will be added to the price of the Products at our checkout. Delivery prices quoted are for most UK Mainland, Northern Ireland and Republic of Ireland addresses.

Isle of Man (IM), Scottish Highlands and Orkney Isles (PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles (HS, ZE) will incur additional charges (please e-mail us for a quotation) and may also experience delivery delays.

9. Delivery Times

You should note that we are only able to deliver to locations within the United Kingdom, Northern Ireland, and Republic of Ireland at present. The Products will be delivered to you, the buyer, or to the recipient specified by you, at the address you provide on the order form. We aim to deliver most stock items ordered by you within 1-3 working days of our acceptance of your order. We aim to deliver any personalised items ordered by you within 2 – 5 working days of our acceptance of your order. We will endeavour to deliver Products within the time stated. Any dates we specify for the delivery of the Products are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any failure to deliver on that date. If an item is temporarily out of stock, we will notify you of this position before you place your order and you should allow up to 14 days from the date of acceptance of your order for dispatch of the Products.

If our supply of the Products is delayed by an event outside our control, we will contact you as soon as possible to inform you of the delay and we will take steps to try and minimise the effect of the delay. As long as we do this, we will not be liable for delays caused by the event

Where we indicate to you it will be more than 14 days from the date of acceptance of your order before your order is dispatched (whether due to temporary stock shortage or an event outside our control) you will have the right to cancel the order and we will refund any money paid by you for the Products.

If no one is available at the address you have stated on the order form at the time of delivery, and the Products cannot be posted through the letterbox, our nominated delivery service provider may leave you (or the recipient, where this is not you) a note to explain how to rearrange delivery or collect the Products from a local depot. If you (or the recipient, where this not you) do not re-arrange delivery or collect the Products from a delivery depot our delivery service provider, or us on behalf of our delivery service provider, may contact you for further instructions and our delivery service provider may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we or our nominated delivery service provider are unable to contact you or re-arrange delivery, we may end the contract and section 12 will apply.